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	Apartment Information		Review
	Kirby Lofts On Main 917 Main Street Houston ,   Tx   77002 713-752-0917 Rating Recommend:     No Overall Rating:  1.0 Security:  2.0 Parking:  1.0 Appearance:  2.0 Management:  1.0 Maintenance:  2.0 Unit Condition:   3.0 Noise:  2.0		Review Title:   Customer Service A Foreign Concept Here Reviewer:   Anonymous   Review Date:  1/13/06      Rate This Apartment     These folks have just plain forgotten that, at the end of the day, the tenants are their clients. Without satisfied clients, no business can survive, much less thrive, for long. You simply cannot treat your tenant/clients like dirt --- lying, reneging on promises, behaving in an arrogant and disdainful manner, etc. --- and expect to keep a property occupied with quality renters. Especially at the over-blown prices this place wants to charge. The current management team has "managed" to alienate just about everyone. They are rude and nasty. The general neighborhood atmosphere also is just not good --- lots of pretty creepy folks around the building, especially at night. There are lots of complaints here about the valet parking guys --- I note that the guys themselves are generally quite nice and very helpful. The parking system that management and owners have set up is the thing that sucks. I would also note that these guys get a lot of the brunt of complaints probably because it does no good to complain to/about management. The valet guys get left on the front lines as sources of information and targets for venting one's considerable rage that builds up when trying to deal with the management office. All in all, I'd just give this place a pass until (and unless) they clean up their act.

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